In essence, they can cover all departments.
Bulk messaging is made easy with services like INTWIN.Message, which operates across all channels, including SMS, email, and popular messaging apps; it can send out messages with contacts, links, images, and documents.
For dialog-based queries, our INTWIN.VoiceBot can call and converse with customers, who may not even notice they're not talking to a human. The bot then inputs the information into the right systems.
To streamline dialogues between employees and customers, the INTWIN.Chat platform is ideal. It works across various channels, allowing an employee to handle multiple conversations in one window and seamlessly switch between communication modes, keeping the entire chat history intact.