We run your IT. All of it.
Monitoring, patching, users, hardware, licences, vendors, and the security underneath all of it, at one flat monthly rate with a senior engineer on the other end of the phone.
What is in the agreement
This is the whole list, not the headline version. If something you need is missing from it, say so during the assessment rather than discovering it in month three.
Monitoring and alerting
Every server, endpoint and critical service. Alerts are triaged and de-duplicated before an engineer sees them, so what reaches a human is what genuinely needs one.
Patching and updates
Operating systems, browsers, and the third-party software that quietly runs your business. Where something cannot be patched yet, the exception is written down with a reason and a date.
User lifecycle
A starter gets a working laptop and the right access on day one. A leaver is closed out the same day across every system, with a record of what was revoked and when.
Hardware and procurement
We choose the models, prepare the machines and keep the inventory. You stop comparing laptop specifications at eleven at night.
Licence management
We reconcile your Microsoft 365 licences against people who actually work here. Paying for a dozen accounts belonging to people who left is the most common thing we find in the first month.
Vendor management
Line-of-business software, the phone system, the internet circuit. When a problem falls between two vendors, we are the one who owns getting it closed.
Security in the base plan
Endpoint protection, identity protection across Microsoft 365, email filtering and backup are included in the rate rather than sold on top of it.
Documentation
Written as the work happens rather than in a panic before an audit, kept current, and handed over intact if you ever leave.
What it actually feels like
For the first month it feels like an audit, because it is one. We inventory what you have, find what is not backed up, and write down the risks nobody had written down. You get that document whether or not you stay, and a few clients have used it to hold their previous provider to account.
After that it gets quiet, which is the point. Tickets get answered by someone who already knows your environment. Patching stops being an event. The laptop for the person starting on Monday arrives configured on Friday. Most of what we do in a steady month is invisible, and the way you notice it is that the things that used to interrupt your week stop happening.
Once a quarter we sit down with actual numbers: what broke, what it cost, what we changed, and what we think should be next. Not a status colour and not a slide with a green tick, but the real list, including the items we have not got to yet.
Whether this is the right service for you
This is usually the right shape when
- No internal IT, and it currently lands on whoever is least busy
- One stretched person who has become the single point of failure
- A patchwork of vendors nobody is coordinating
- A compliance or insurance obligation you cannot currently evidence
We would point you elsewhere if
- You already have a functioning IT team — co-managed is the better shape
- Under ten people, where our fixed costs outweigh what you would get back
- Heavy plant or operational technology, which needs a specialist we are not
Questions about fully managed it
How long does it take to take over from another provider?
Do we have to replace the tools we already use?
We still have a server in a cupboard. Is that a problem?
Who owns the documentation if we leave?
Start with a free IT assessment
Thirty minutes on a call, then a written picture of what you are running, where you are exposed, and what supporting it properly should cost per month. No obligation, and the document is yours to keep either way.