Companies of 10 to 100, wherever they sit
Big enough that a day of downtime is a real number on the P&L. Small enough that a full internal IT department is the wrong way to spend it. We work remotely by design and support teams across the United States.
What changes as you grow
The same six services, weighted differently. Where you sit determines what keeps you up at night.
10–30 people
Usually no internal IT and a founder who has been the de-facto admin since day one. The wins here are immediate: get backup working, get MFA on, get someone else answering the questions, and get the founder's evenings back.
30–60 people
Hiring is now the operational load. Onboarding a person should take an hour, not a day, and offboarding should actually close every account. Compliance questions start arriving from customers and insurers around here.
60 people and up
There is usually one internal IT lead who is drowning. This is co-managed territory: keep the person who knows your business, and stop asking them to cover nights, security and projects alone.
Where we do our best work
We do not pick clients by industry. What decides whether we are useful is the situation you are in, and these are the ones we know cold.
Leaving another MSP
The most common way we start. We handle the transition: getting credentials and documentation released, taking over tooling, and finding what was quietly not being done. Awkward for you, routine for us.
A compliance bar that keeps moving
SOC 2, HIPAA, and the cyber-insurance questionnaire that gets harder every renewal. We run the controls, keep the evidence current, and answer the auditor’s questions with logs rather than assurances.
A written security plan somebody has to sign
A security plan stops being paperwork the moment a named person signs for it. The IRS expects one from tax preparers before it renews a PTIN, New York’s 23 NYCRR 500 asks independent agencies for an annual certification, and every enterprise customer asks its own version in a vendor questionnaire.
The questions are specific: who can reach client data, and how you would know if someone did. We keep the plan current and the evidence behind it real, so it survives being read rather than merely being filed.
Multi-site and remote teams
Several offices, or one office and forty people who are never in it. Networking, secure remote access and a support model that does not depend on someone being physically near a server closet.
Headcount moving in steps of ten
When hiring comes in bursts, provisioning has to be a template rather than a heroic effort. Starters get a working laptop and the right access on day one; leavers get fully closed out the same day.
A season that multiplies the load
Tax season, open enrolment, audit season, the retail fourth quarter. For a few months your systems carry several times their usual load while nobody has an hour to spare on a slow laptop or a locked account. We size for that peak on purpose, and put the maintenance that could interrupt it outside those months.
When downtime is billable time
Anyone who sells hours: law, consulting, accounting, agencies. An outage does not only cost IT time, it costs revenue by the hour, which makes response time the product. Document management, client confidentiality obligations and remote access that works from a hotel are the recurring themes.
Buying, selling or carving out a business
IT diligence before you sign, day-one support after you close, and carve-outs from a seller’s systems on a deadline. One provider across several companies means one standard, one reporting format, and no discovering at exit that a company has no backups.
Who we are not right for
Saying this costs us a handful of enquiries and saves everyone a wasted month.
Under 10 people
A managed agreement is heavier than you need. You are better served by hourly support until the headcount justifies the model.
Heavy on-site manufacturing or OT
Plant floors, industrial control systems and shop-floor hardware need people physically present. That is not how we are set up.
Looking for the cheapest quote
There is always someone cheaper, and at this size the gap is usually security and backup quietly left out of the number.
See where you land
Tell us your headcount, what you are running and what has been going wrong. We will tell you honestly whether we are the right fit, and if we are not, who might be.